At deskgame, we believe that gaming should always be a source of entertainment — never stress, never hardship. Our responsible gaming program gives every Filipino player the tools, knowledge, and support to keep their experience safe and enjoyable.
Quick Access Tools
Important Reminder: Gambling is a form of entertainment, not a way to earn income or solve financial problems. If you feel that gambling is negatively affecting your life, your relationships, or your finances, please use our self-exclusion tools or reach out to our support team immediately.
deskgame is more than just an online gaming platform — it is a community built on trust, fairness, and the well-being of every player across the Philippines. Whether you're enjoying a round of bingo from Quezon City, spinning slots in Cebu, or following esports action in Davao, we want your experience to remain fun, controlled, and within your personal limits.
Responsible gaming at deskgame means giving you full transparency about the risks involved in gambling, equipping you with practical tools to manage your play, and ensuring that help is always within reach. We take our obligations under PAGCOR's responsible gaming framework seriously, and we continuously invest in the systems and people needed to uphold those standards.
Problem gambling can affect anyone, regardless of age, income, or background. The key is recognising the early warning signs and taking action before gambling stops being entertainment and starts becoming a problem. deskgame is here to support you every step of the way — from setting your first deposit limit to accessing professional counselling resources if you need them.
How to Activate Tools
Decreasing a limit or activating self-exclusion takes effect immediately with no waiting period.
Every tool below is free, available 24/7, and can be activated directly from your deskgame account settings — no waiting, no paperwork.
Set a maximum amount you can deposit into your deskgame account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour review period.
Define the maximum amount you are comfortable losing within a set period. When your loss limit is reached, deskgame will automatically suspend your gaming session for the remainder of that period. This tool is especially useful for players who want a hard financial boundary on their play.
It's easy to lose track of time when you're in the middle of a game. deskgame's session time reminders send you a notification after you've been playing for a duration you choose — 30 minutes, 1 hour, 2 hours, or more. You decide when to stop; we just make sure you're aware.
Need a short break? A cooling-off period temporarily suspends your deskgame account for a period you choose — from 24 hours up to six weeks. During this time, you cannot log in, deposit, or place bets. Your account and balance are preserved and will be accessible once the period ends.
If you feel you need a longer or permanent break from gaming, deskgame's self-exclusion tool allows you to close your account for a minimum of six months or permanently. Once activated, self-exclusion cannot be reversed during the chosen period. We will also suppress all marketing communications to you.
deskgame's reality check feature displays a summary of your gaming session at regular intervals — showing how long you've been playing, your net win or loss for the session, and prompting you to decide whether to continue or stop. Staying informed is the first step to staying in control.
Problem gambling can develop gradually. Being aware of the warning signs — in yourself or someone you care about — is the most important step toward getting help. If you recognise any of the following patterns, we strongly encourage you to use deskgame's responsible gaming tools or seek professional support.
Honest self-reflection is a powerful tool. If you answer "yes" to three or more of the questions below, we encourage you to reach out to our support team or activate a self-exclusion period on your deskgame account.
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Do you find yourself thinking about gambling frequently, even when you're doing other things?
Have you tried to stop or reduce your gambling but found it difficult or impossible?
Do you feel the need to gamble with larger amounts of money to get the same level of excitement?
Has gambling caused arguments, tension, or distance in your relationships with family or friends?
Have you ever felt guilty, ashamed, or depressed after a gambling session?
Have you borrowed money, taken out a loan, or sold personal items to fund your gambling?
This self-assessment is for informational purposes only and is not a clinical diagnosis. If you are concerned about your gambling behaviour, please seek professional support.
You are never alone. deskgame's support team is available around the clock, and there are professional organisations across the Philippines ready to help.
Our responsible gaming support team is available 24/7 via live chat on the deskgame platform. They can help you activate any responsible gaming tool, discuss your concerns confidentially, or guide you to professional resources.
For non-urgent responsible gaming enquiries, you can reach our dedicated team at [email protected] with the subject line "Responsible Gaming." We aim to respond within one business day.
PAGCOR operates a national responsible gaming program for players in the Philippines. Their program includes player education, self-exclusion registries, and referrals to professional counselling services for those affected by problem gambling.
If you or someone you know is struggling with problem gambling, professional help is available through licensed counsellors and mental health professionals across Manila, Cebu, Davao, and other major cities in the Philippines.
Responsible gaming is not just a policy document at deskgame — it is a set of active, ongoing commitments that shape how we build our platform, train our team, and interact with every player.
deskgame is committed to being the most responsible online gaming platform in the Philippines. Set your limits, know your boundaries, and play with confidence knowing that our tools and team are always here to support you.
21+ only | Play within your means | Gambling involves financial risk